Our Services

Assistance for Passengers with Reduced Mobility Passengers with Reduced Mobility

Alilauro provides a dedicated, free assistance service for passengers with disabilities or reduced mobility, available by reservation. Specially trained staff provide support during boarding, disembarkation and settling in on board.

Book at least 48 hours before departure

📞 081 497 2206 (Naples Beverello)

✉️ customer@alilauro.it

Mon–Fri 09:00–18:00 | Sat–Sun 09:30–17:30

The service desk is located in the Volaviamare building at Molo Beverello, Naples.

Vessel Technical Reports

📄 Open Technical Report PDF

Request Reduced Mobility Assistance

Travel Assistance for Minors

Travelling by sea can be a little adventure. In addition to its many services for families, Alilauro offers a travel assistance service for minors.

On request, children and teenagers can be entrusted to our crew: a hostess or steward will accompany them during the journey, ensuring a safe and comfortable experience.

When conditions allow, we try to make the journey even more special with a brief visit to the bridge.

The service is available with authorisation from a parent or legal guardian and completion of the required declaration before departure.

Request Travel Assistance for a Minor

Please complete all sections of the form and attach the required documents.

Unaccompanied Minors

Under Article 11 of Alilauro S.p.A.'s General Conditions of Carriage, minors aged 12 to under 18 may travel on our high-speed vessels without an adult companion, provided they carry the required written authorisation signed by their parents or legal guardians.

Below you will find the information and steps required to ensure a smooth journey for the minor in accordance with the applicable provisions.

How Authorisation Works

The authorisation is a mandatory form through which parents or legal guardians release the company from responsibility for the minor's supervision during the sea crossing.

Validity: the form is valid for one minor and for the specified outbound and/or return journeys.
Format: the form must be completed and signed in two original copies.
Required Attachments: a copy of a valid identity document belonging to the parent or guardian signing the declaration must be attached.

Important Note: under Article 46 of Italian Presidential Decree No. 445/2000, false declarations will be reported immediately to the competent authorities.

What to Do on the Day of Departure

To avoid delays during boarding, the minor must follow these steps:

Check-in: at check-in at our ticket offices, the minor must present the completed and signed form, their own identity document and a copy of the parent or guardian's identity document.
Pre-boarding Checks: the authorisation must also be presented during checks before boarding.
On Board: the vessel's command reserves the right to retain a copy of the authorisation for each journey.

Download the Authorisation Form

Parents or legal guardians must complete the form with:

Personal details and contact information for the parents or guardians.
The minor's personal details and identity document.
Journey details: ticket number, dates, departure and arrival ports.

Download the Authorisation Form PDF

Pets on Board

Four-legged friends (and others too) are welcome on board our vessels. We are happy to welcome your furry travelling companions of all kinds, because holidays are better when the whole family can travel together.

Pets require a separate ticket.

Alilauro is also among the first shipping companies to have introduced life jackets specifically for pets on board, providing even greater safety for our little passengers.

For Information

📞 081 497 2206 (Naples Beverello)

✉️ customer@alilauro.it

Mon–Fri 09:00–18:00 | Sat–Sun 09:30–17:30