Hello Alilauro 0814972238
See our FAQ to get answers to your most frequently asked questions
Accordion Sample DescriptionOnline : by clicking on the following link https///alilauro-tickets.certusonline.com/ you can purchase your ticket up to two hours before departure by credit or prepaid card, there is no printing obligation, you can show your ticket directly to our operators by making a quick check before boarding, showing up at least 30 minutes before departure.
It is preferable to buy the ticket in advance, especially in anticipation of weekends and special holidays, within two hours of departure on our website.
To make a change (within 2 hours from the departure envisaged by your ticket) to your ticket you can proceed either from our site www.alilauro.it, in BUY NOW, selecting the new ride by specifying DATE and ROUTE and entering the number of passengers, then select the reference ride, re-enter the names of passengers and for each of them there is a button on the right that says: "click to insert the replacement ticket"At this point you can enter the ticket code to change and proceed to the payment of the change. Alternatively you can call our call center +390814972238 and make the change with us by credit card. The change, via call center, is possible up to an hour before departure subject to availability, or through our ticket office
In case of purchase on our site it is not necessary to print the tkt. If you purchased from another portal, you must go to our social ticket offices with a paper booking and check-in. For Alilaurogruson routes, printing of tkt is required.
Just click on the following link https://www.alilauro.it/tratte/ and select the desired route.
Yes, if you buy both the outward and return. The purchase can be made either online from our website www.alilauro.it or by calling our booking office at +390814972238 or at our social ticket offices.
Please send an email with your booking code ( on the payment receipt) to reservation@alilauro.it or contact our reservations office at +39
Non esiste un limite di bagagli per passeggero.
Each ticket includes one piece of hand luggage of the following dimensions: 50 x 35 x 20 (cm) and a weight not exceeding 9 kg. Extra and excess luggage has an additional charge of € 3.00 - excluding the Mergellina /Aeolian Islands route and vice versa.
Of course, you can buy your baggage ticket both at our social ticket offices and on board just before boarding, payment in cash.
It is not possible to buy only the baggage ticket or add it to a booking already made.
It's provided a service of minor accompaniment valid only for the routes Naples- Ischia- Forio and vice versa Naples - Sorrento and vice versa, for more information just click on the following link https///www.alilauro.it/condition-di-trasporto/ and go into more detail in point 10.
Children between the ages of 4 and 12 are entitled to a discount, available on https://www.alilauro.it/tratte/napoli-beverello-ischia-ischia-napoli-beverello-servizio-minimo-garantito-soggetto-a-variazioni/
Infants from 0 to 3 years do not pay, it is not necessary to include them in the reservation.
No, students pay an ordinary ticket.
No, old people pay an ordinary ticket.
Yes, if it is a pet, equipped with a cage and/or muzzle and a leash.
The personnel on board may request the documentation with the health status and vaccinations of the animal. You have to get a travel permit for each animal.
No, our units are dedicated to passenger transport.
No, our units are dedicated to passenger transport.
You must show up at least 30 minutes before departure.
Boarding requires a travel document, identity card and/or passport
PMR support is provided by contacting the Customer Service at +390814972206 or by sending an email to customer@alilauro.it within 48h of departure. https://www.alilauro.it/i-nostri-servizi/
Boarding requires a travel document, identity card and/or passport
PMR support is provided by contacting the Customer Service at +390814972206 or by sending an email to customer@alilauro.it within 48h of departure. https://www.alilauro.it/i-nostri-servizi/
a. From Capodichino airport there is the Alibus service that will stop at the port, there is also a taxi stand on site.
b. From Garibaldi Central Station you can reach Molo Beverello by taxi, with the Metro line 1 , with the Alibus or Bus service.
Marina piccola di Sorrento
Molo Manfredi – Stazione Marittima
Il biglietto è valido solo ed esclusivamente per la data e l’orario di partenza ivi riportate, oltre i quali perde la sua validità.
Of course, during the ticket purchase process, there is a request invoice button, enter your details and the system will issue the invoice.
For agencies please consult our website at the following link https///www.alilauro.it/area-agencies/
Please refer to the following link https///www.alilauro.it/condition-di-trasporto/ in point 13
Please consult the following link http://www.alilauro.it/media/Condizioni_Generali_di_Trasporto_6_Sett_2017_2.pdf in point 13
For changes and cancellations, please refer to the following link http://www.alilauro.it/media/Condizioni_Generali_di_Trasporto_6_Sett_2017_2.pdf
No, only the purchase of the ticket is provided.
If the sea is moving you risk not starting, the wind affects the mooring and disormeggio maneuvers, so even in this case it is up to the commander to decide whether the conditions are suitable to make the departure.
In this case you cancel the departure (with refund) and if possible the company provides a re-booking