Our Services

A world beyond the journey

Passenger satisfaction has always been our daily goal. We were the first company in the Gulf of Naples to invest in a Customer Service team able to meet every passenger need, creating a direct connection with customers beyond the boarding experience.

✈️ Airport - Port Shuttle Service 🛳️

Solutions for P.R.M. Persons with Reduced Mobility

Alilauro offers a dedicated free assistance service for passengers with disabilities or reduced mobility, available by reservation. Specially trained staff provide support during boarding, disembarkation and accommodation on board.

Book within 48 hours before departure

📞 081 497 2206 (Napoli Beverello)

✉️ customer@alilauro.it

Mon–Fri 09:00–18:00 | Sat–Sun 09:30–17:30

The assistance desk is located at the Volaviamare building – Molo Beverello, Naples.

Vessel technical reports

📄 Open technical report PDF

Request PRM assistance

Minor escort assistance

Travelling by sea can become a small adventure. In addition to the many services dedicated to families, Alilauro offers an escort assistance service for minors.

On request, children and young people can be entrusted to our onboard staff: a hostess or steward will accompany them during the journey, making sure they enjoy the experience in complete safety and peace of mind.

When conditions allow, we try to make the journey even more special with a brief greeting on the bridge.

The service is available subject to authorization from a parent or legal guardian and completion of the dedicated declaration before departure.

Request minor escort service

Please complete all sections of the form and attach the required documents.

Pets on board

Four-legged friends, and not only them, are welcome on board our vessels. We are happy to welcome all kinds of furry travel companions, because for us holidays are better when the whole family can travel together.

A dedicated ticket is required for pets.

Alilauro is also among the first shipping companies to introduce specific life jackets for pets on board, to ensure even greater safety for our small passengers too.

For information

📞 081 497 2206 (Napoli Beverello)

✉️ customer@alilauro.it

Mon–Fri 09:00–18:00 | Sat–Sun 09:30–17:30