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FAQ

Check our FAQs to find answers to your most frequently asked questions

Purchase
Change / Cancellation / Booking Support
Boarding
Purchase of additional tickets – luggage/pets/bicycles and scooters
Discounts and Cards
Priority boarding access
Minors on board
On-board services
How to reach the ports
 
Extra

Purchase

1. How can I purchase my travel ticket?

  • Online: You can check the timetables on the website www.alilauro.it and then, by clicking the following link, https://alilauro-tickets.certusonline.com/ you can purchase your ticket up to two hours before departure by credit card or prepaid card. Purchasing online on our website will guarantee you a ticket for boarding, provided that you arrive at least 30 minutes before the departure time, also in electronic format.

  • Through Booking: by calling +390814972238 – selecting extension 2 - you can purchase your ticket up to one hour before departure by credit card or prepaid card. In this case too, purchasing online on our website will guarantee you a ticket for boarding, provided that you arrive at least 30 minutes before departure.

  • At the port ticket offices: you can purchase your ticket up to thirty minutes before the departure time by cash, credit card or prepaid card; the paper travel ticket will guarantee direct boarding.

2. How far in advance should I purchase my ticket?

  • It is preferable to purchase your travel ticket in advance, especially for weekends and special holidays. It is always possible to make a change afterwards (change ticket link).

3. How long is my ticket valid?

  • The ticket is valid only and exclusively for the departure date and time shown on the purchased travel ticket, after which it loses its validity.

4. Can I request an invoice for my ticket?

  • Yes, for online tickets, before completing the purchase process there is a dedicated field for requesting an invoice: enter the required details and it will automatically be issued and shown on the ticket. If you purchase the ticket at one of our company ticket offices, the request must be made before the ticket is printed.

5. Do I need to print my ticket?

  • If purchased on our website, it is not necessary to print the ticket for the routes operated by Alilauro and Alicost, while printing and going through the ticket office is required for the routes operated by Alilauro Gruson.
  • If you purchased from an unofficial portal, with an online ticket showing the wording “Copy not valid for boarding”, the passenger must go to our port ticket offices and print the boarding document for check-in alongside the vessel.

6. Can I book online and pay for the ticket at the port?

  • It is not possible to reserve a seat on our vessels; only the purchase of the travel ticket is available using the methods described in point 1.

7. Am I entitled to a discount if I purchase a round-trip ticket?

  • On the Naples-Ischia-Forio and Naples-Sorrento routes, if you purchase both the outbound and return tickets at the same time, you are entitled to a discounted fare. To use it, the purchase can be made online from our website www.alilauro.it or by calling our Booking office at +390814972238, selecting extension 2 (Monday - Friday 09:00 - 17:30 and Saturday - Sunday 09:30 - 17:30), or at our port ticket offices. The round-trip fare can be changed but is not refundable

Change / Cancellation / Booking Support

1. Can I change my ticket?

  • It is always possible to change a travel ticket before the departure time of the purchased service, either from our website www.alilauro.it or through the Booking office at +390814972238 – selecting extension 2 (Monday - Friday 09:00 - 17:30 and Saturday - Sunday 09:30 - 17:30), or at our port ticket offices. For details on costs and procedures, we invite you to consult the relevant section at the link https://www.alilauro.it/it/modifica-biglietto/

2. I can no longer travel. Can I cancel my ticket?

3. I have not received my ticket. What can I do?

  • We invite you to contact our Booking office at +390814972238 – selecting extension 2 (Monday - Friday 09:00 - 17:30 and Saturday - Sunday 09:30 - 17:30), or by sending an email specifying the booking code (shown on the payment receipt) to reservation@alilauro.it

4. What happens if the hydrofoil does not depart?

  • In the event of trip suspension for reasons not attributable to the company, the passenger may request to be rebooked on another available trip by contacting the booking office at 0814972238 - extension 2. If there are no valid options or the customer does not wish to use them, it is possible to request a refund through the agency, if the ticket was purchased from third parties, or by clicking here if purchased on our website.

Boarding

1. How early should I arrive at the port for boarding?

  • It is necessary to arrive at the port at least 30 minutes before the scheduled departure time, to facilitate security operations, ticket checks and boarding.

2. What documents are required for boarding?

  • For boarding, you must have your travel ticket, also in electronic format, and an identity card and/or passport. If you are using a discounted fare or a fare subject to an agreement, you must also provide the documents proving the required eligibility. If you hold an Alicard, present it together with the boarding document.

4. Do I need to print my ticket?

  • It is not necessary to print the booking. Tickets are equipped with a QR code to be shown in paper or electronic format for checks and boarding check-in.

Purchase Titolo Accesorio

1. What can I bring on board the hydrofoil?

  • Our vessels are dedicated exclusively to passenger transport, with the possibility of bringing luggage, pets, bicycles and/or scooters, within the permitted limits; it is not allowed to board anything without its respective accompanying person.

2. Can I board goods?

  • No, our vessels are dedicated exclusively to passenger transport, with the possibility of bringing luggage, pets, bicycles and/or scooters; it is not allowed to board goods without physical persons.

3. Can I board a motor vehicle?

  • No, our vessels are dedicated exclusively to passenger transport, with the possibility of bringing luggage, pets, bicycles and/or scooters.

4. How much luggage can I bring?

  • There is no luggage limit per passenger. Specifically, each ticket includes one piece of hand luggage with the following dimensions: 50 x 35 x 20 (cm) and a weight not exceeding 9 kg. Extra luggage and luggage exceeding these dimensions carry an additional charge of €3.50

5. Can I pay for my extra luggage later?

  • Yes, you can purchase your extra luggage ticket either at our company ticket offices or alongside the vessel shortly before boarding, in the latter case with cash payment. However, it is not possible to purchase only the luggage ticket by phone or add it to a booking that has already been made.

6. Can I bring a pet on board?

  • Yes, if it is a domestic animal, equipped with a cage and/or muzzle and leash: the on-board staff may request documentation on the animal’s health status and vaccinations. It is also necessary to purchase a travel ticket for each animal at a cost of €5.00

Discounts and Cards

1. Are discounts available for frequent travellers?

2. Are discounts available for families?

3. Are discounts available for business travellers?

4. Do students get discounts?

Priority Access

1. Is there a service for people with reduced mobility?

  • Alilauro has established an assistance service dedicated to disabled people or people with reduced mobility, both on board its vessels and at the relevant ports.
  • The free service is available, by reservation, to those who request it. Specially selected and trained staff assist with boarding, disembarking and on-board seating.
  • The request for the assistance service must be received by Alilauro Customer Service within 48 hours of the departure date, by calling +39 081 4972206(Napoli Beverello) o writing to customer@alilauro.it (Monday - Friday 09:00 - 17:30 and Saturday - Sunday 09:30 - 17:30)

2. Can I request wheelchair assistance?

Minors on Board

1. How much do children pay?

2. How much do infants pay?

  • Infants, who must be accompanied, travel free of charge from 0 to 2 years old. Therefore, they are not entitled to a seat on board and must travel in the arms of the accompanying adult for the entire crossing

3. Do you offer a minor accompaniment service? How can it be booked?

  • The “unaccompanied minors” service allows children aged between 4 and 12 years old – who cannot be accompanied by a parent or legal guardian – to travel. This service provides accompaniment of the child – for the selected route – from the port of departure to the port of destination by company staff.
  • Please note that until the age of 12 it is absolutely forbidden for a child to travel alone. From 12 years old until reaching the age of majority, the accompaniment service is optional and granted upon explicit request.

4. How can I book the service?

  • The service can be booked 48 hours before departure by sending an email to customer@alilauro.it, indicating the day and departure time. The service will be guaranteed only on the Naples-Ischia-Forio and reverse routes, and Naples-Sorrento and reverse routes. The cost, in addition to the ticket price for the minor (plus any extra services), will be 10 euros for resident children and 20 euros for non-resident children.

5. Are there gadgets for children?

  • To make the journey enjoyable for children using our services, Alilauro offers Alikids: a bag with crayons, colouring materials and drawings, a badge and a maritime-themed boarding certificate downloadable from the website, delivered at boarding while stocks last. For further information, view the Ali-Family page at the link https://www.alilauro.it/it/ali-family/

On-board Services

1. Is smoking allowed on board?

  • Smoking is not allowed (including electronic cigarettes) on board our hydrofoils.
  • Please remember that throwing cigarette butts or anything else into the sea is strictly prohibited by international maritime laws.

2. If I have a problem on board, whom can I ask for help?

  • Our on-board staff remain available throughout the crossing and are easily recognisable by their company uniform.

3. What happens if I feel unwell on board?

  • Our on-board staff are trained in first aid and undergo continuous refresher courses. If necessary, the captain will arrange for emergency medical services to be requested upon disembarkation.

4. Can I purchase food and drinks on board?

  • On-board bars are present and operational on our vessels, stocked with drinks and various types of snacks, managed by an external company and available throughout the crossing.

5. Can I charge my mobile phone or laptop on board?

  • Our vessels are equipped with dedicated charging stations. If you have any difficulty, you may ask our on-board staff, who remain at your disposal throughout the crossing.

6. Can I sit outside?

How to Reach the Ports

1. How do I reach the port of Naples?

  • The boarding port for our hydrofoils from Naples is Molo Beverello, which can be reached:
    - From Capodichino airport, the Alibus service is available; after a stop at Garibaldi central station, it ends its route at the port, on the Molo Beverello side. Timetables can be checked at the following link www.anm.it
    - From Garibaldi central station, Molo Beverello can be reached by taxi, by Metro Line 1 – Piazza Municipio stop, by Alibus or by bus.

2. How do I reach the port of Sorrento?

  • Boarding for our hydrofoils takes place from the port of Marina Piccola in Sorrento, reachable on foot from the municipal villa or by taking the stairs from Piazza Tasso. There is also a lift connecting the municipal villa of Sorrento to the port.

3. How do I reach the port of Salerno?

  • Boarding for our hydrofoils takes place from the port of Salerno, Molo Manfredi, reachable on foot in about 20 minutes from the central station or by public transport lines 5 and 6.

Extra

1. Where can I find all timetables and fares?

  • In the "timetables" section of our website, all our connections and routes are available, with the relevant timetables and fares updated for the various periods of the year.

2. I am an agency. How can I purchase a ticket?

3. I lost a personal item inside one of your vessels. Whom can I contact?

  • If the passenger is still on board our vessel, they must contact the Captain as soon as possible. If they have already disembarked, they can send an email to customer@alilauro.it describing the lost item, indicating the name of the vessel on which they were travelling and the seat number, the route, departure date and time, together with the ticket number. Customer Service will support them in the search.
Alilauro Shuttle: click HERE for info & details