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Agency area

Tours Next departures Routes Alicards Buy now

About us

About Us
Alidiary

Travel with us

Travel with us
Contact Us

Policy

Policy

Complaints Agency area

Survey TTG

TTG Travel Experience · Rimini · October 2026

Three minutes, a better course.

Your perspective helps us improve our services and create new opportunities together.

≈ 3 minutes

Step 1 of 425%

01

Let’s begin

Our relationship

Your email address

We will send your confirmation to this address.

1Overall, how would you rate your relationship with the Volaviamare Group?

Excellent Very good Good Fair Poor

2Which 3 factors matter most to your customers when choosing a ferry service?

Select up to 3 answers

0 / 3 choices

Price Departure frequency Reliability and punctuality Range of routes Ease of booking Flexible travel conditions Quality of onboard service Customer support Other

Please specify “Other”

3How would you rate the value for money of our services?

Excellent Very good Good Fair Poor

02

Stay in touch

Communication and support

4How would you rate our communication about delays, cancellations or service changes?

Excellent Very good Good Fair Poor

5Which channel do you prefer for operational updates?

Email WhatsApp SMS Agency portal Phone

6What could we improve to make your agency’s work easier?

7Is there anything about our service or partnership that does not meet your expectations or that we should improve?

Service, support, communication, fares, procedures, tools or anything else.

03

Looking ahead

New opportunities

8Which new ferry routes would be most interesting to your customers?

Select all that apply

0 selected

New routes between Naples and the islands New routes between the islands New routes between Naples and the Amalfi Coast New routes between the islands and the Amalfi Coast Routes to new tourist destinations Routes operating outside the peak season International routes in the Mediterranean Other

Please specify “Other”

8Which specific route would you suggest?

9Which additional services or products would you like to combine with ferry travel?

Select up to 3 answers

0 / 3 choices

Transfers to/from the port Hotels and accommodation Excursions and guided tours Organized island tours Local experiences and activities Group services Services for cruise passengers Services for passengers with specific accessibility needs Parking and services for guests arriving by car Other

Please specify “Other”

10Which tools would help you most in selling our services?

Select up to 3 answers

0 / 3 choices

Agency rates Offers and promotions Commissions/incentives Promotional materials Product training Sales newsletters Dedicated sales support Other

Please specify “Other”

04

Final stop

Partnership and the future

11Which aspects of your partnership with Volaviamare matter most to your agency?

Select up to 3 answers

0 / 3 choices

More seat availability Dedicated rates and commercial terms More flexibility for changes and cancellations Faster responses More timely service updates Dedicated agency support More year-round routes New routes and destinations More sales tools and support Other

Please specify “Other”

12What is the main thing the Volaviamare Group could do to become an even more valuable partner for your agency?

13Which ferry service or route can you not currently offer your customers because it is unavailable?

14How likely are you to continue recommending Volaviamare Group services to your customers?

Extremely likely Very likely Somewhat likely Not very likely Not at all likely

I have read the privacy policy and consent to the processing of my data for this survey.

✓

Survey submitted

Thank you for coming aboard.

Your feedback will help us improve, innovate and create new opportunities together.

Gruppo Volaviamare · Alilauro · Alilauro Gruson · Alicost · Capitan Morgan

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Reclami

Alilauro S.p.A.
Sede Sociale e direzione amm.va: Molo Beverello – Palazzina “Volaviamare” s.n.c. 80133 Napoli
Tel. 081/497.22.22/01 – Fax 081.497.22.28
R.E.A. 695097 – Partita IVA e Codice Fiscale 04453331219

Società soggetta a Direzione e coordinamento da parte della Lauro Holding S.r.l.

Alilauro Shuttle: click HERE for info & details

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Call 081 497 2238

Available daily 9:00 AM – 6:00 PM